Q: Keith, thank you for sitting down with us. Can you start by telling us about AiBellHop.com Assist and why you created it?

Keith: Absolutely. AiBellHop.com Assist is our newest tool designed specifically for innkeepers and small lodging operators who want to hop into the AI revolution without a steep learning curve. We’ve built a system that takes the complexity out of AI and turns it into something practical, affordable, and easy to use.

Q: What makes this tool different from other guest-service platforms out there?

Keith: Two big things set it apart. First, we’ve integrated a tipping feature that connects directly to the innkeeper’s existing merchant account—whether that’s Venmo, PayPal, or credit card processing. Guests often want to leave a tip, but they don’t always have cash on hand. Our app makes that effortless, and importantly, innkeepers keep 100% of what’s given—no middleman fees.

Second, AiBellHop Assist acts as a real-time AI assistant for guests. They can use a chat interface to ask questions like, “What time is breakfast?” or “Where can I rent a bike nearby?” and get immediate, accurate answers tailored to that property.

Q: You mentioned “real-time” updates. How does that work for innkeepers?

Keith: That’s where the real magic is. We built a backend tool that allows innkeepers to update information instantly. Say the pool has to be closed unexpectedly—like when a baby diaper accident forces an unplanned cleanup. Instead of sending out a mass message to every guest, the innkeeper just updates the AI assistant. Then, if a guest asks, “Is the pool open right now?”, the assistant has the latest, correct information. It makes the AI feel truly in sync with the property without adding more work for the innkeeper.

Q: That sounds like it could save innkeepers a lot of headaches. What has the response been so far?

Keith:The response has been great. Innkeepers love that they can finally provide 24/7 answers to guest questions without being glued to their phones. Guests appreciate the speed and convenience, and innkeepers appreciate having a way to keep the assistant current with things like today’s breakfast special, parking availability, or whether the pool is open. It’s all about removing friction from both sides.

Q: Where do you see AiBellHop Assist heading in the next year?

Keith: We want to continue making it the go-to AI companion for lodging owners. That means adding more integrations, expanding language support, and helping innkeepers connect even better with their guests. Our philosophy is simple: innkeepers should focus on hospitality, not technology. We’ll handle the AI so they can handle the smiles.

Q: Any final thoughts for innkeepers considering AiBellHop Assist?

Keith: I’d just say: this isn’t about replacing the personal touch—hospitality is always human at its core. What AiBellHop Assist does is handle the repetitive, common questions and create easy ways for guests to show appreciation. That frees up innkeepers to do what they do best: create memorable stays.